課程大綱： Management and Team Development培訓
Leadership v Management
The similarities and differences between Leadership and Management. What makes a Great Leader;
what makes a Great Manager?
Management Styles
Organisational Climate
Merging Management Styles with Organisational Climate
Developing a Successful Team
What is a Team?
The stages of Team Development
How can a manager influence the stages of Team Development…?
Performance Management
Setting Objectives
Managing Individuals’ Performance
Coaching for Improved Performance
Delegation
Feedback as a Performance Management tool
Successfully Delivering Change
Why Change does (or does not!) work
The 9 key change principles
The emotional reactions to change
Resistance to change – and the benefits of resistance
Negotiating for Best Results
Communication in Negotiation
The importance of Effective Presentations
Different Negotiating Strategies
Comparing Strategies
Building Rapport
The 3-phase Negotiating Process
Handling Conflict
What causes conflict?
The Phases of Conflict Handling
Understanding the Conflict
Understanding your / the other person’s position in the conflict
Resolving the Conflict
Kilmann’s Five Conflict-Handling Modes – and how to apply them
Bridging the Gap
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